‘"Ma'am, I'm sorry but I do not work at McDonald's"’: Hungry hotel guest repeatedly asks front desk employee how much her McDonald's delivery order will cost, management chews out employee for being unhelpful

This story about a hotel guest who thinks the front desk employee knows McDonald's menu items' prices brings a whole new meaning to the concept, "I don't work here, lady."

Unfortunately, this front desk worker does work at the hotel and is forced to withstand even the most entitled and illogical requests from guests who have nothing better to do than waste an employee's time. If you're in a concierge position, you are the first line of defense for guests. The first face they see and the first voice they hear, which means you're the first on the chopping block if you can't give them what they want. And, because we all know just how unhelpful management can be in uncomfortable customer situations, you can assume that the employee in the story below only gets in more trouble when they cannot recite the McDonald's menu item costs verbatim to a guest. Did we mention she is holding up the line that's forming in the hotel lobby?

When the employee fails to give her a price breakdown, she complains and makes a scene. What follows is a real-life example of how, even if a customer is wrong, they're unfortunately right.

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Author image for Lana DeGaetano Lana DeGaetano
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customer support customer service entitled customer workplace-stories toxic-workplace work customers tales from the front desk reddit story entitled customers workplace reddit thread entitled people toxic-work-environment
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