‘"Ma'am, I'm sorry but I do not work at McDonald's"’: Hungry hotel guest repeatedly asks front desk employee how much her McDonald's delivery order will cost, management chews out employee for being unhelpful

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Oct 18, 2025 6:00 PM EDT

This story about a hotel guest who thinks the front desk employee knows McDonald's menu items' prices brings a whole new meaning to the concept, "I don't work here, lady."

Unfortunately, this front desk worker does work at the hotel and is forced to withstand even the most entitled and illogical requests from guests who have nothing better to do than waste an employee's time. If you're in a concierge position, you are the first line of defense for guests. The first face they see and the first voice they hear, which means you're the first on the chopping block if you can't give them what they want. And, because we all know just how unhelpful management can be in uncomfortable customer situations, you can assume that the employee in the story below only gets in more trouble when they cannot recite the McDonald's menu item costs verbatim to a guest. Did we mention she is holding up the line that's forming in the hotel lobby?

When the employee fails to give her a price breakdown, she complains and makes a scene. What follows is a real-life example of how, even if a customer is wrong, they're unfortunately right.

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  • 01
    person holding white and brown paper bag filled with food
    via Erik Mclean for Unsplash

    Image is representative only and does not depict the actual subjects of the story.

  • 02

    "you're not gonna tell me mc'Ds prices for extra chicken nuggets? You´re so r**e."

    I am close to quitting this excuse of a job. I am the manager. Every single day I get complains for stuff completely out of my power and my job, and If I dont oblige?
    via virtualhumanoid
  • 03
    Im mean, im rude. Yesterday A lady staying with us came to the desk to ask for information about restaurants.
    via virtualhumanoid
  • 04
    Asked for about 10 minutes all kinds of stuff, which I answered. At the end she decided she just wanted McDonalds.
    via virtualhumanoid
  • 05
    Asks where is the nearest one. I told here there is not a nearby McDonalds and the closest one is on downtown, about 15 minutes from the hotel by car.
    via virtualhumanoid
  • 06
    She said no way, im not going there. I told her oh you could just order through any of the food apps and they deliver here.
    via virtualhumanoid
  • 07
    Cool! She said. I will do that just right now. I hope you dont mind I do it while sitting here (at the front desk, while there was a line of people waiting outside the office).
    via virtualhumanoid
  • 08
    She sits there in silence for 5 minutes checking around in her app. She then asks me how much will it take for her order to arrive?
    via virtualhumanoid
  • 09
    I answer I couldnt tell you, depending on how far away and busy is the restaurant and the drivers, the app will let you know.
    via virtualhumanoid
  • 10
    She asks me if the combo comes with small or big drink. Again, I told her I couldnt tell her and that the app itself will show her all the information needed, including what she asked.
    via virtualhumanoid
  • 11
    She frowns, browses for another minute and then asks me how much would my combo be if I want to add an extra side of chicken nuggets?
    via virtualhumanoid
  • 12
    At this point there is a line of people waiting outside, I tell her "Ma,am Im sorry but I do not work at McDonalds or UberEats.
    via virtualhumanoid
  • 13
    I do not know that information. I can help you with things from the hotel but I have no better way of knowing that information than you, the app itself shows you the information." She went red, blank stare, mean face...and stormed out of the reception.
    via virtualhumanoid
  • 14
    front desk employee smiling at female hotel guest
    via Getty Images For Unsplash+

    Image is representative only and does not depict the actual subjects of the story.

  • 15
    15 minutes later after checking everyone else in, she storms back in and just yells "YOURE VERY MEAN!
    via virtualhumanoid
  • 16
    I WILL REPORT YOU TO YOUR SUPERIORS!" and storms back out. 1 Hour later, I get called by my boss at corporate for a meeting in person.
    via virtualhumanoid
  • 17
    I get lectured about it, and will have another meeting soon to "talk about whats next".
    via virtualhumanoid
  • 18
    I am so sick of these type of clients, expecting us to be tech support, psychologists, therapists, lawmakers, know the prices of all of the restaurants in the city, etc...and god forbid I cant help them, because Im the meanest recepcionist ever and they make sure to put it in a review or even somehow, call my boss and complain about it.
    via virtualhumanoid
  • 19
    Im not gonna last through the end of the year in here, no way. The clients are insanely entitled and are very rude to the desk staff, and then they turn it around and file a complain.
    via virtualhumanoid
  • 20
    And this is a very cheap hotel, considering everything that is included. We have a a small beach, ocean view, big pool next to the sea, kitchen inside the rooms, all of the usual amenities (wifi, shower, A/C, king size bed, TV with cable, Microwave, fridge, oven, kitchen,etc).
    via virtualhumanoid
  • 21
    And it's around $35 dollars a night right now because its low season. The cheapest it will ever be, and somehow people manage to complain about the prices every single day.
    via virtualhumanoid
  • 22
    I hate this. Thanks for reading just wanted to decompress.
    via virtualhumanoid
  • 23
    Ashkendor Corporate lecturing you for this a hattery is the real issue here. Dumba dumba es are gonna but your boss should know better.
    via Ashkendor
  • 24
    MrStormChaser "Boss, I spent 10-15 minutes answering non hotel related questions. I had a line of guests waiting behind her. I calmly and politely told her after her 20th question that I didn't know what the combo prices are nor how much UberEats charges. She then got angry and left before coming back and threatening me and my job.
    via MrStormChaser
  • 25
    Am I supposed to ignore other guests who are getting impatient in order to help someone with non hotel-related questions? How would you have handled it any differently?" And be assertive when talking to the boss!
    via MrStormChaser
  • 26
    kismetxoxo7 I would request that in the next meeting, they review camera audio over the exchange to see that this person was indeed negatively impacting workflow/business by holding up the line for 10 minutes while asking you information that does not pertain to your industry let alone your job level. What a ridiculous meeting.
    via kismetxoxo7
  • 27
    RoyallyOakie Did you offer her a hot apple pie for only $1.99 more? F your boss. Don't let them push you around.
    via RoyallyOakie

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customer support customer service entitled customer workplace-stories toxic-workplace work customers tales from the front desk reddit story entitled customers workplace reddit thread entitled people toxic-work-environment
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